Privacy policy

This Privacy Policy explains how Aqua House (a trade name of Live House Limited) collects, uses, and shares personal information when you visit or make a purchase from aquahouse.co.nz (the “Site”).

1) What we collect

Device information (automatically collected): IP address, browser type, time zone, cookies, pages viewed, referring URLs, and how you interact with the Site.
Order information (when you purchase or attempt to purchase): name, email, phone number, billing and shipping address, payment details (processed by our payment providers), and purchase history.
Marketing information (if you opt in): email/SMS preferences and interactions (opens/clicks).

2) How we use your information

We use your personal information to:

process orders and payments, deliver purchases, and provide customer support
send order updates and service messages
detect and prevent fraud and security issues
improve our website, products, and customer experience
(if you opt in) send marketing communications

3) Who we share information with

We share information with trusted service providers where necessary to run the store, including:

Shopify (e-commerce platform)
payment providers (to process payments)
shipping/carrier partners (to deliver orders)
analytics and marketing providers (e.g., website analytics, advertising platforms), where enabled

These providers may process data overseas. We take reasonable steps to ensure overseas recipients protect information in a way that is comparable to New Zealand privacy requirements.

4) Advertising and analytics

We may use cookies and similar technologies to understand site usage and to show relevant ads. You can control cookies in your browser settings and opt out of certain personalised advertising through platform settings (e.g., Google/Facebook).

5) Data retention

We keep order records for business and legal purposes. You may request access to, correction of, or deletion of personal information we hold, subject to our legal obligations.

6) Your rights (New Zealand)

Under the Privacy Act 2020, you can request access to, or correction of, the personal information we hold about you.

7) Contact us

For privacy questions or requests, contact: shop@aquahouse.co.nz

Last updated: 30 December 2025