Products available for pre orders will be sent to customers after the date indicated on product page as "ETA".
Orders up to 30kg are shipped with NZ Post Courier Economy, with the tracking number.
Orders above 30kg and aquaria are sent on the pallet with Owens, with the tracking number.
Orders with live plants are dispatched Mondays, Tuesdays nationwide, and also Wednesdays for South Island.
There are two options for orders (up to 3kg) with plants: Courier Economy 3-5 days, and Courier 1-3 days.
In some cases, depending on the purchased products, we might make multiple NZ Post Courier packages.
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
All sale items are final purchases.
Full T&C's click here
Give us a shout if you have any other questions and/or concerns.